Customer Service Excellence Training For Frontline Staff
Deploy Customer Service Excellence Training for Frontline Staff. Interactive SCORM course teaching conflict resolution, empathetic communication, and support quality
Advanced negotiation training for sales, account management and procurement teams. Learn to uncover client interests, set walkaway limits and trade concessions, not discounts.
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This Advanced Negotiation Skills Training course teaches sales professionals, account managers and procurement specialists how to uncover true client interests, articulate benefit-driven value propositions, set walkaway boundaries with strong BATNA awareness, and use conditional concessions instead of immediate discounts.
Delivered through foundational videos, interactive exercises and a knowledge quiz, it provides a practical, deal-ready approach to strategic negotiation, price negotiation and objection handling. The course helps organizations equip commercial teams to navigate price pressure, protect profit margins and close deals with clarity and long-term trust.
This course is ideal for sales professionals, account managers and procurement specialists who negotiate high-stakes commercial deals, from price discussions to contract terms.
It is also suitable for sales enablement, HR and L&D teams looking to build a consistent negotiation standard across their commercial teams.
Organizations can use negotiation skills training as part of broader sales enablement, procurement capability and professional development initiatives.
Learners will develop practical skills for negotiating with confidence and protecting margin, including:
Ditch static slide decks for hands-on practice. Built as an interactive SCORM negotiation course, this 38-minute experience uses foundational videos, scenario-based exercises and knowledge checks to support learner engagement and knowledge retention.
Designed to work out of the box with major Learning Management Systems (LMS), this ready-made negotiation skills course can be deployed across organizations using a SCORM-compatible platform, including Cornerstone, Docebo, Moodle, Canvas, SuccessFactors, and more.
Deploy this Advanced Negotiation Skills Training in your LMS to help sales, account management and procurement teams uncover client interests, set clear boundaries, manage concessions and close deals with confidence.
Sales Professionals, Account Managers, Procurement Specialists, Business Development Teams
Tags: Negotiation Skills, Business Negotiation, Sales Training, Procurement, Deal Making, SCORM, Interactive Learning, BATNA, Value Proposition, Concessions
8 modules · 55 min total
Module 1
Foundations of Strategic Negotiation
Module 2
Negotiation Skills for Business
Module 3
Value Proposition & Strategic Concessions
Module 4
Negotiation Skills for Business
Module 5
Tactical Execution & Scenario Application
Module 6
Negotiation Skills for Business
Module 7
Anchoring, Framing & Closing the Deal
Module 8
Negotiation Skills for Business
Advanced Negotiation Skills Training for Sales and Procurement Teams
₹98,999
Flat price · unlimited learners
Includes SCORM 1.2 ZIP
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